Frequently Asked Questions

  • What is the minimum treatment age?

    The Chakra Spa offers treatments to guests over the age of 16.
  • Do I need to arrive early for my treatment?

    Yes, to complete your registration form we suggest that you arrive at least 15 minutes prior to the start of your treatment.
  • What is included in my treatment time?

    All times quoted include treatment, preparation and consultation.
  • What happens if I’m late for my appointment?

    Regrettably, late arrival for your appointment will constitute a reduced treatment time.
  • What happens if I need to cancel my appointment?

    Any cancellations within 48 hours of the scheduled booking will be charged the full amount of the service(s) booked. All bookings must be prepaid at the time of booking.
  • What health information will I need to provide?

    Please inform us of any health-related problems prior to your arrival at Chakra Spa. If you are unsure about whether a medical condition could prevent you from having a treatment, or you are currently taking prescribed medication, have an allergy, or are pregnant, please call us in advance to discuss suitable treatment options.
  • Can you still use the pool if you’re having waxing?

    Please refrain from using any heat treatments or the pool if you are having waxing.
  • Can I have an alcoholic drink before my treatment?

    We recommend that alcohol is not consumed prior to treatment.
  • How do I use my gift voucher?

    Gift vouchers must be presented at the time of payment otherwise an alternative method of payment will be required. Please note gift vouchers are non-refundable.
  • What facilities will I be able to use if I’m pregnant or have a heart/circulatory condition?

    Please do not use the sauna, steam room or jacuzzi if you are pregnant, could be pregnant or suffer with any heart and or circulatory conditions.
Our Terms and Conditions
  • All treatments are subject to availability.
  • All prices are subject to alteration without prior notice.
  • All prices are inclusive of VAT at the current rate.
  • Please note that The Chakra Spa is not responsible for any jewellery or personal items such as mobile phones or tablets during your spa experience.
  • Any cancellations within 48 hours of the scheduled booking will be charged the full amount of the service(s) booked. All bookings must be prepaid at the time of booking.
  • Full prepayment for your spa day and any add on treatments is required at the time of booking to confirm your reservation.
  • Spa days are non-refundable and require at least seven days’ notice to reschedule.
  • Terms and conditions for spa bookings

Overnight Spa Reservations
For guests staying on one of our specific Spa Breaks, your use of spa facilities is extended until 1pm after checking out at 11am. We can store any luggage you might have while you continue to enjoy any further treatments.
Spa facilities are available to all guests over the age of 16. Children’s swimming time is allocated daily from 7.30am – 10am and 5pm – 8pm. Please make us aware if there is anything in your medical history that could affect your day here with us, if you are pregnant we advise speaking with your mid-wife or doctors before using the spa facilities. Please do not use the sauna, steam room or Jacuzzi if you are pregnant or could be pregnant. Pregnancy treatments are only recommended for guests over 16 weeks pregnant.
Please note that any inclusive treatments may be scheduled from 3pm on your day of arrival until 1pm on your day of departure. For those guests enjoying the Chakra spa experience with friends, we will endeavour to arrange similar treatment times.
Please Note: Should you be using vouchers as payment or part payment for your day, please ensure you bring these with you to avoid the full amount of your experience being charged on departure.

Cancellation of overnight spa reservations
50% deposit is taken upon booking. Chakra spa requires 24-hour notice
for cancellation or date adjustments. Cancellations within 24 hours will incur a 50% charge of your deposit.

Spa Day Reservations
Your Spa Day includes full use of the spa facilities, dining option, and specific treatments associated with your chosen spa experience. Should any of your group have any medical or dietary requirement please let us know in advance so that we can cater accordingly. Please note that inclusions for third party agency vouchers are as specified by the selling agent.
Should you be using vouchers as payment or part payment for your day, please ensure you bring these with you to avoid the full amount of your experience being charged on departure.
For use during your day a robe and towels are provided, with use of a locker, and hair drying facilities in the changing suites.
Chakra spa provide a wide range of treatments. Should you wish to book any additional treatments we strongly recommend that you book in advance to avoid disappointment. Treatments can be booked by calling our spa directly on 01342 337755.

Cancellation of day spa experiences
Full payment for your spa day is Taken upon booking. Chakra spa require 24 hours’ notice for cancellation or date adjustments. Cancellations within 24 hours will concur a 50% charge. Cancellations made on the date of your booked spa experience or no show will incur the full charge of your spa experience.

Please also make us aware if there is anything in your medical history that could affect your day here with us, if you are pregnant or have recently had any operations as this may affect the treatments you can have. Please do not use the sauna, steam room or Jacuzzi if you are pregnant or could be pregnant. Pregnancy treatments are only recommended for guests over 16 weeks pregnant. We advise seeking medical advice from your mid-wife or doctor in advance of using our facilities.
Chakra spa reserves the right to cancel any spa day if reasonable circumstances apply.
Please Note: Should you be using vouchers as payment or part payment for your day, please ensure you bring these with you to avoid the full amount of your experience being charged on departure.

What to bring with you:
• Swimwear
• Suitable footwear, such as flip flops.
• Sportswear and clean trainers should you wish to make use of our boutique gymnasium.

Individual Treatment Reservations
Chakra Spa offers treatments to guests over the age of 16. Please note, individual treatment bookings do not include use of the spa facilities.
A pre-payment will be required for all individual treatments. Discounts offered with third party sales cannot be used in conjunction with any other offers in the spa.
As a courtesy to our clients and to ensure you enjoy the full benefit of your treatment, please be prompt to your appointment. We respectfully advise all our guests to arrive five minutes prior to appointment time. If you are late for your appointment, we will provide you with a shortened service within the time allocation for your booking.

Cancellation of treatment reservations
50% payment for your treatment will be charged upon booking. Chakra spa require 24 hours’ notice for cancellation or date adjustments. Cancellations within 24 hours will concur a 50% charge. Cancellations made on the date of your booked treatment or no show will concur the full charge of your deposit.
Please Note: Should you be using vouchers as payment or part payment for your day, please ensure you bring these with you to avoid the full amount of your experience being charged on departure.

Gift Vouchers
A wide range of Gift Vouchers are available to purchase for a Spa Day experience, Spa Break, Treatment, Dining, Afternoon Tea or Monetary value. Vouchers are generally valid for 12 months unless otherwise stated.
Vouchers are non-refundable, non-transferable, and must be redeemed and used by the expiry date shown. No change will be given when using a voucher to settle your account. Photocopies will not be accepted and de-facing gift vouchers will invalidate your voucher. We advise you to book well in advance to ensure the date of your choice with all bookings subject to availability. Please be aware, gift vouchers cannot be used to purchase gift vouchers and must be presented on arrival for your spa experience. Failure to show your voucher may result in full payment being taken for your experience.

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For more information or to book your Treatment please call 01342 337700 or email spa@cpfelbridge.com
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